Course Name:	Customer Service Associate
Course Short Name:	CSA
Course Code::	CSA102
Course Type:	Certificate
Duration:	2 MONTH
Eligibility:	12TH
Total Subjects:	8

CSA (Customer Service Associate) ????? ??? ????? ?? ?? ???? ????? ???? ???:

• Aviation Introduction (?????? ?? ?????)
• Airport Layout & Operations (???????? ?? ??????)
• Passenger Handling (????????? ?? ???????)
• Check-in Procedures
• Boarding Procedures
• Baggage Handling
• Ticketing & Reservation Systems
• Communication Skills (English/Hindi)
• Customer Service Skills
• Personality Development & Grooming
• Airport Safety & Security
• Customs & Immigration
• Emergency Handling
• Airline Rules & Procedures